:root{--navy:#172e4b;--navy2:#243f62;--ink:#192b3f;--muted:#586a7e;--bg:#f4f7fa;--border:#dfe7ef;--white:#fff;--good:#16785a;--warn:#9d640c;--danger:#b33737;--blue:#176baf;--radius:15px;--shadow:0 4px 18px rgba(20,40,65,.055);font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:var(--ink);font-size:17px}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;width:100%}body{background:var(--bg)}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}a{color:var(--blue)}:focus-visible{outline:3px solid #6cb0e8;outline-offset:3px}.sprite{height:0;width:0;position:absolute;pointer-events:none}.ico{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.shell{min-height:100vh;display:flex}.sidebar{width:264px;flex:none;background:#0e2035;color:#e8f0fa;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto;transition:width .22s}.brand{display:flex;flex-direction:column;gap:2px;align-items:center;justify-content:center;padding:21px 24px 19px;border-bottom:1px solid #ffffff19;min-height:112px}.brand-full{display:block;width:180px;height:54px;object-fit:contain;background:white;border-radius:8px}.brand-compact{display:none;width:48px;height:48px;object-fit:contain;background:#fff;border-radius:10px}.brand-sub{color:#b9cee0;font-size:14px;font-weight:800;letter-spacing:.20em}.side-nav{padding:15px 11px;flex:1}.nav-group{font-size:12px;letter-spacing:.09em;font-weight:750;color:#8da7c1;margin:22px 12px 8px}.nav-item,.side-direct{width:100%;min-height:49px;border:0;border-radius:10px;background:transparent;color:#d5e2ef;display:flex;align-items:center;gap:13px;padding:11px 13px;text-align:left;text-decoration:none;font-size:16px;font-weight:550}.nav-item:hover,.side-direct:hover{background:#ffffff15;color:#fff}.nav-item.active{background:#24466e;color:#fff;box-shadow:inset 3px 0 0 #4fb7e7}.side-bottom{padding:12px;border-top:1px solid 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.brand-compact{display:block}.shell.collapsed .nav-item,.shell.collapsed .side-direct{justify-content:center;padding:10px}.mobile-toggle{display:none}.toolbar{display:flex;gap:13px;align-items:center;flex-wrap:wrap;margin-bottom:22px}.toolbar .grow{flex:1}.btn{border-radius:10px;border:1px solid var(--border);min-height:48px;padding:10px 18px;background:#fff;color:var(--ink);font-weight:650;font-size:16px;display:inline-flex;gap:8px;justify-content:center;align-items:center;text-decoration:none}.btn.primary{background:var(--navy);color:white;border-color:var(--navy)}.btn.primary:hover{background:#28486b}.btn.ghost{background:transparent}.btn.danger{color:var(--danger);border-color:#e5b4b4}.btn.full{width:100%}.icon-btn{border:0;background:transparent;color:var(--muted);min-width:44px;min-height:44px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center}.icon-btn:hover{background:#edf2f7}.field,select,input[type=date],textarea,.input{border:1px solid #cdd8e5;background:#fff;border-radius:10px;min-height:48px;padding:10px 13px;color:var(--ink);font-size:16px;min-width:0;max-width:100%}textarea{resize:vertical;min-height:100px;line-height:1.5}.field.search{min-width:min(320px,100%)}.cards-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px}.metric{padding:20px 22px;background:white;border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow);min-height:142px;display:flex;flex-direction:column;gap:10px}.metric-label{font-size:15px;color:var(--muted);font-weight:600;line-height:1.35}.metric-value{font-size:32px;font-weight:780;letter-spacing:-.04em;font-variant-numeric:tabular-nums}.metric-foot{font-size:14px;color:var(--muted)}.section-heading{margin:29px 0 14px;display:flex;justify-content:space-between;gap:14px;align-items:center}.section-heading h2{font-size:23px;margin:0}.section-heading p{color:var(--muted);margin:5px 0 0;font-size:15px}.panel-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:17px}.panel{background:#fff;border:1px solid var(--border);border-radius:14px;padding:20px 22px;box-shadow:var(--shadow);min-width:0}.panel h3{font-size:18px;margin:0 0 12px}.panel svg.graph{width:100%;height:auto;display:block;min-height:230px}.panel .legend{display:flex;flex-wrap:wrap;gap:12px;margin:12px 0 0;font-size:14px}.chart-empty{min-height:270px;display:grid;place-items:center;text-align:center;color:var(--muted);font-size:16px}.data-table{width:100%;border-collapse:collapse;font-size:15px}.data-table th{text-align:left;color:#53687e;font-size:14px;background:#f1f5f9;font-weight:750}.data-table td,.data-table th{padding:14px 13px;border-bottom:1px solid #e6edf2;vertical-align:top}.table-wrap{overflow-x:auto;max-width:100%}.data-table tbody tr:hover{background:#f7fafd}.data-table td button.link-btn{background:none;border:0;color:#155f97;font-weight:700;text-align:left;padding:0;text-decoration:underline}.pill{border-radius:100px;padding:5px 10px;display:inline-block;font-size:13px;font-weight:700;white-space:nowrap}.pill.new{background:#e8edf7;color:#1f507d}.pill.triage,.pill.waiting_team{background:#f6eedc;color:#95610e}.pill.open,.pill.fixing{background:#e0effb;color:#175f91}.pill.waiting_client{background:#fff0d7;color:#9c6611}.pill.resolved{background:#dbf2e5;color:#117348}.pill.critical{background:#ffe4e4;color:#a62121}.pill.high{background:#fff0d7;color:#9c6611}.pill.normal{background:#e5edf5;color:#345b78}.pill.low{background:#eff1f4;color:#607083}.help-text,.muted{font-size:15px;color:var(--muted);line-height:1.55}.empty{border:1px dashed #bdcbd9;background:#f9fbfd;border-radius:12px;padding:38px;color:var(--muted);text-align:center}.two-columns{display:grid;grid-template-columns:minmax(290px,.8fr) 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var(--border);padding:17px;min-height:90px}.messages-scroll{flex:1;min-height:230px;max-height:calc(100vh - 450px);overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:20px}.bubble{align-self:flex-start;max-width:86%;background:#fff;border:1px solid var(--border);border-radius:14px;padding:13px 16px;font-size:16px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.staff{align-self:flex-end;background:#e2eef8}.bubble.internal{background:#fff6d9;border-color:#ecd49f}.bubble small{display:block;color:var(--muted);font-size:13px;margin-bottom:6px}.compose{background:white;border-top:1px solid var(--border);padding:16px}.compose textarea{width:100%;min-height:80px}.compose-tools{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:8px;flex-wrap:wrap}.detail-pane{border-left:1px solid var(--border);min-width:0;background:#fff;display:flex;flex-direction:column}.detail-tabs{padding:12px;display:flex;gap:6px;border-bottom:1px solid var(--border);flex-wrap:wrap}.detail-tabs button{border:0;background:transparent;border-radius:8px;padding:8px 9px;font-size:14px;color:var(--muted);font-weight:650}.detail-tabs button.active{background:#eaf1f7;color:#17436e}.detail-content{padding:19px;overflow:auto;max-height:calc(100vh - 280px)}.detail-pair{margin-bottom:17px}.detail-pair small{display:block;color:var(--muted);font-size:13px;margin-bottom:5px}.detail-pair strong{font-size:16px;overflow-wrap:anywhere}.ai-note{padding:15px;border:1px solid #d1e3ee;border-radius:12px;background:#f3f8fc;line-height:1.5;font-size:15px}.ai-thread{display:flex;flex-direction:column;gap:10px;max-height:310px;overflow:auto}.ai-msg{white-space:pre-wrap;font-size:15px;line-height:1.55;padding:13px;background:#f1f5f9;border-radius:10px}.ai-msg.user{background:#e1edf7}.input-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.input-row>*{flex:1}.board-pipeline{display:flex;gap:14px;overflow-x:auto;padding-bottom:20px;align-items:stretch}.lane{width:270px;flex:none;background:#e9eff5;border-radius:14px;padding:14px;min-height:390px}.lane h3{font-size:16px;margin:1px 0 15px}.task-card{background:#fff;border:1px solid #dde6ef;border-radius:11px;padding:14px;margin-bottom:12px;box-shadow:var(--shadow);cursor:grab;display:flex;flex-direction:column;gap:10px;overflow-wrap:anywhere}.task-card strong{font-size:16px}.task-card small{font-size:14px;color:var(--muted)}.lane.drag-over{outline:3px dashed #619fd0;outline-offset:-4px}.modal-layer{position:fixed;inset:0;background:#0b1c30ab;display:flex;align-items:center;justify-content:center;padding:24px;z-index:100}.modal-layer[hidden]{display:none}.modal-dialog{background:white;border-radius:17px;width:min(680px,100%);max-height:92vh;overflow:auto;padding:24px;box-shadow:0 20px 70px #13263835}.modal-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.modal-head h2{font-size:24px;margin:0 0 20px}.modal-dialog form{display:flex;flex-direction:column;gap:16px}.modal-dialog label{display:flex;flex-direction:column;gap:6px;font-size:15px;font-weight:700}.modal-dialog label input,.modal-dialog label select,.modal-dialog label textarea{width:100%}.toast{display:none;position:fixed;bottom:24px;right:24px;background:#172e4b;color:#fff;max-width:480px;border-radius:12px;padding:17px 22px;box-shadow:0 15px 40px 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@media(max-width:1350px){.cards-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.conversation-layout{grid-template-columns:280px minmax(350px,1fr)}.detail-pane{grid-column:1/-1;border-left:0;border-top:1px solid var(--border)}.detail-content{max-height:500px}.conversation-scroll{max-height:550px}.messages-scroll{max-height:560px}}
@media(max-width:1040px){.cards-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.panel-grid{grid-template-columns:1fr}.sidebar{width:76px}.sidebar .brand{padding:16px 8px;min-height:88px}.sidebar .brand-full,.sidebar .brand-sub,.sidebar .nav-group,.sidebar .nav-item span,.sidebar .side-direct span{display:none}.sidebar .brand-compact{display:block}.sidebar .nav-item,.sidebar .side-direct{justify-content:center;padding:11px}.topbar{padding:14px 22px}.screen{padding:22px}}
@media(max-width:720px){.sidebar{position:fixed;left:-288px;top:0;height:100vh;width:264px!important;z-index:60;transition:left .2s}.shell.nav-open .sidebar{left:0}.shell.nav-open .sidebar .brand-full,.shell.nav-open .sidebar .brand-sub,.shell.nav-open .sidebar .nav-group,.shell.nav-open .sidebar .nav-item span,.shell.nav-open .sidebar .side-direct span{display:block}.shell.nav-open .sidebar .brand-compact{display:none}.shell.nav-open .sidebar .nav-item,.shell.nav-open .sidebar .side-direct{justify-content:flex-start}.mobile-toggle{display:flex}.topbar{padding:12px 15px;min-height:75px}.top-title strong{font-size:20px}.top-title span{display:none}.top-user{display:none}.screen{padding:16px}.cards-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.metric{padding:13px;min-height:122px}.metric-value{font-size:26px}.metric-label{font-size:14px}.panel{padding:16px}.section-heading h2{font-size:21px}.conversation-layout{display:flex;flex-direction:column}.conversation-list{border-right:0;border-bottom:1px solid var(--border)}.conversation-scroll{max-height:250px}.conversation-main{min-height:540px}.messages-scroll{max-height:480px}.two-columns{grid-template-columns:1fr}.input-row>*{flex:auto}.toolbar>*{max-width:100%}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}

/* Navegação SIGMA Central: botão de seta visível, preferência por conta. */
#collapse-nav{display:flex;align-items:center;justify-content:flex-start;gap:14px;min-height:54px;cursor:pointer;}
#collapse-nav .collapse-chevron{display:flex;align-items:center;justify-content:center;width:29px;height:29px;flex:none;border-radius:9px;background:#ffffff25;color:#fff;font-size:21px;font-weight:700;transition:transform .2s ease;}
.shell.collapsed #collapse-nav .collapse-chevron{transform:rotate(180deg);}
.shell.collapsed #collapse-nav{justify-content:center;padding:10px 3px;}
.shell.collapsed #collapse-nav .collapse-label{display:none;}
@media(min-width:721px){.shell:not(.collapsed) .sidebar{width:264px}.shell.collapsed .sidebar{width:76px}}
@media(max-width:720px){.shell.nav-open #collapse-nav{justify-content:flex-start}.shell.nav-open #collapse-nav .collapse-label{display:inline}}
[hidden]{display:none!important;}
.shell.collapsed #collapse-nav .collapse-chevron{display:flex!important;transform:rotate(180deg);}